Privacy Policy

Who we are

We are Pin Mill Textiles Limited, a company registered in England and Wales with company registration number 00511181 and registered office address at Reedham House, 31 King Street West, Manchester M3 2PJ (“we”, “our” and “us”). We are the company that collects your personal data and controls how it will be used (the “controller”). We operate the website (“our website”).

Scope of this policy

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy sets out certain information about what personal data we process about you in connection with the use of our website, why we process it and how we handle it. It also provides more information about your privacy rights and how the law protects you.

How do we collect your personal data, what do we collect and what do we do with it?

We have set out below the personal data we may collect from you in connection with your use of our website, and how we use the personal data we collect.

How and what personal data do we collect? What do we do with it?
Your name, email address and any other information you include when you get in touch with us by email or phone. to deal with your query and contact you about this, if necessary.
Technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system software type and device type). - to enable you to store your preferences on your device (so you can, for example, save your preferred language);
- to improve our website so it is easier to use for our customers.
Technical information about how you use our website (the pages you visit, how long you stay on them, your journey to them etc.) - to improve our website and the user experience for our customers;
- to optimise our website.

We may also collect, use and share data relating to you which is not “personal data”, such as demographic data or details of your typical use of our website. You can’t be identified from this information. We will use this information to improve our website.

Our lawful basis for what we do with your personal data

We will never use your personal data unlawfully. We have set out below our lawful basis for the various ways in which we use your personal data.

Our use of your personal data Our lawful basis
Analysing your technical information. Our legitimate interests of ensuring visitors have a good experience when using our website which will, in turn, encourage them to return to the site.
Dealing with your queries when you get in touch with us by email or phone. Our legitimate interests of ensuring we provide the best possible customer service.

Sharing of Personal Data

We do not sell your personal data to any third parties. We may share your personal data with our carefully selected third party service providers who help us provide our services to you, including:

  • Our professional partners, including our website hosts.
  • Our IT and technical service providers.
  • Our data analytics providers who help us analyse how people use our website.

In certain circumstances we may also need to share your personal data with our legal advisers, bankers, auditors, insurers and our regulators, including HM Revenue & Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website may include links to third-party websites, plug-ins and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website and app you visit.

How long will we keep your information for?

In accordance with data protection laws, we only retain your personal data for as long as reasonably necessary to achieve the purpose for which it was collected.

Where we collect your personal data because you have contacted us, we retain your data for 12 months following the date on which you got in touch with us.

Where we collect technical information about you, we retain this for 12 months following its initial collection.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances you have the following rights under data protection laws in relation to your personal data, and you may exercise any of these rights by contacting us at the details we have provided in this policy.

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • if you want us to establish the data's accuracy;
    • where our use of the data is unlawful but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us at

You also have the right to make a complaint to your data protection regulator (in the UK, this will be the Information Commissioner’s Office) but please contact us first before escalating your complaint.

Contacting us

If you have any questions about this policy or the personal data we collect about you, please contact us at

Changes to this Policy

We may change this policy from time to time to reflect how we are processing your personal data so you should review this policy regularly. If we make any significant changes to the policy we will contact you to let you know.

Last updated: 26.06.2020